HumanCo is 100% committed to your health and we want you to feel confident in your decision to purchase our product. Part of our promise to you is our Comfort Guarantee. While it is impossible to guarantee 100% recovery from an injury or medical condition, we do guarantee that you will feel improved comfort while wearing our product or we will give you your money back.
Refunds will only be given within 60 days of purchase and proof of purchase is required. All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable.
Unless prohibited by applicable law, the Comfort Guarantee does not apply to products purchased from unauthorized sellers, including unauthorized websites. We cannot attest the HumanCo products sold by these sellers are authentic because we cannot control the quality of our products when they are sold by sellers that have no relationship with us.
If the contents of an order that you received does not match the items that you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt through email at email@example.com.
If you wish to activate the Comfort Guarantee we require that you contact us before sending anything back. Please e-mail firstname.lastname@example.org with the following details:
Part 1: your contact information:
- Your full name
- Your order number
- Phone number
- Email address
Part 2: help us identify where you purchased your product:
- If you bought this from the HumanCo website, please provide your order ID
- If you bought this from a retailer, please provide the store name and address
- If you bought this from another website, please provide the website name and web address
Part 3: product details:
- Purchase date
- Products purchased (please provide codes or style and color and size description
- Briefly describe why are you unsatisfied with the product?
- Are you interested in exchanging the item or receiving a refund?
- Was the product damaged when you received it?