Frequently Asked Questions

Knee osteoarthritis is very common affecting up to 1 in 10 americans at some point in their lifetime. Common symptoms are stiff and sore knees, often along the inside or back part of the knee joint. The knee often will look inflamed or swollen. Activity often aggravates pain, making the pain worse the longer the duration of the activity. Yet movement is often the #1 recommended management advice for arthritis. This is precisely where the Freedom is meant to work: make activity less painful, allowing you to build strength in the muscles around the joint and improving circulation throughout that limb clearing inflammation.

It's always best to have confirmation from your doctor on the nature of your knee pain to best advise your overall treatment plan. If you suspect you have knee arthritis, it is worth taking a pragmatic approach by trying the Freedom to explore if it reduces the pain as there are no harsh side-effects like taking medication.

Absolutely, if you find that combination is effective for your knee pain. The nice part of the Freedom being an insole, is that it can be combined with other conservative treatments for knee arthritis.

Other than possibly altering the fit of your shoes, the side-effects of using the Freedom Insole are nothing compared to pain-relieving medication or surgery.

It’s a good idea to clean your HumanCo insoles occasionally. Hand-wash with mild soap and lukewarm water. Use an old toothbrush with soft bristles if needed. Rinse well, remove excess water with a soft towel and allow to air dry, but not near a heat source. DO NOT MACHINE WASH OR DRY.

You can expect on reliable comfort and support for up to 6 months or 250 miles, whichever comes first.


Shipping of all orders to the continental United States using United States Postal Service (USPS) 1st class shipping is complimentary. Express shipping using Fedex 2-day delivery is available for an additional $10.

Returns and Refunds

Refunds will only be given after 60 days and before 6 months following your purchase.

No refunds will be provided after 6 months following purchase. Proof of purchase is required.

All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable.

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