FAQS AND POLICIES
Frequently Asked Questions
What are signs of knee arthritis?
Knee osteoarthritis is very common affecting up to 1 in 10 americans at some point in their lifetime. Common symptoms are stiff and sore knees, often along the inside or back part of the knee joint. The knee often will look inflamed or swollen. Activity often aggravates pain, making the pain worse the longer the duration of the activity. Yet movement is often the #1 recommended management advice for arthritis. This is precisely where the Freedom is meant to work: make activity less painful, allowing you to build strength in the muscles around the joint and improving circulation throughout that limb clearing inflammation.
I'm not sure if I have knee arthritis, should I still try The Freedom Insole?
It's always best to have confirmation from your doctor on the nature of your knee pain to best advise your overall treatment plan. If you suspect you have knee arthritis, it is worth taking a pragmatic approach by trying the Freedom to explore if it reduces the pain as there are no harsh side-effects like taking medication.
Can I use my Freedom Insole with a knee brace?
Absolutely, if you find that combination is effective for your knee pain. The nice part of the Freedom being an insole, is that it can be combined with other conservative treatments for knee arthritis.
Are there any side-effects of using The Freedom Insole?
Other than possibly altering the fit of your shoes, the side-effects of using the Freedom Insole are nothing compared to pain-relieving medication or surgery.
Can I clean my Freedom Insoles?
It’s a good idea to clean your HumanCo insoles occasionally. Hand-wash with mild soap and lukewarm water. Use an old toothbrush with soft bristles if needed. Rinse well, remove excess water with a soft towel and allow to air dry, but not near a heat source. DO NOT MACHINE WASH OR DRY.
How long will my Freedom Insoles last?
You can expect on reliable comfort and support for up to 6 months or 250 miles, whichever comes first.
Shipping
Shipping of all orders to the continental United States using United States Postal Service (USPS) 1st class shipping is complimentary. Express shipping using Fedex 2-day delivery is available for an additional $10.
Returns and Refunds
Refunds will only be given after 60 days and before 6 months following your purchase. No refunds will be provided after 6 months following purchase. Proof of purchase is required.
All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable.
Medical Disclaimer
The information contained in this site is not a substitute for the examination and advice of a physician or other health care professional. You are solely responsible for all actions you take after reading material on this site. Please seek the advice of a doctor for concerns about your health or how to treat knee osteoarthritis or any other condition. No responsibility or liability whatsoever can be accepted by HumanCo for any injury, damage or loss that may arise from any person acting on any statement or information contained on HumanCo.net.
Comfort Guarantee
Easy Returns: For up to 60 days after purchase!
HumanCo is 100% committed to your health and we want you to feel confident in your decision to purchase our product. Part of our promise to you is our Comfort Guarantee. While it is impossible to guarantee 100% recovery from an injury or medical condition, we do guarantee that you will feel improved comfort while wearing our product or we will give you your money back.
Refunds will only be given within 60 days of purchase and proof of purchase is required. All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable.
Unless prohibited by applicable law, the Comfort Guarantee does not apply to products purchased from unauthorized sellers, including unauthorized websites. We cannot attest the HumanCo products sold by these sellers are authentic because we cannot control the quality of our products when they are sold by sellers that have no relationship with us.
If the contents of an order that you received does not match the items that you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt through email at info@humanco.net.
If you wish to activate the Comfort Guarantee we require that you contact us before sending anything back. Please e-mail info@humanco.net with the following details:
Part 1: your contact information:
- Your full name
- Your order number
- Phone number
- Email address
Part 2: help us identify where you purchased your product:
- If you bought this from the HumanCo website, please provide your order ID
- If you bought this from a retailer, please provide the store name and address
- If you bought this from another website, please provide the website name and web address
Part 3: product details:
- Purchase date
- Products purchased (please provide codes or style and color and size description
- Briefly describe why are you unsatisfied with the product?
- Are you interested in exchanging the item or receiving a refund?
- Was the product damaged when you received it?